We may collect different types of personal information in a number of ways, including:
Charge account information, such as your name, mobile phone number, payment details, and email address. By creating a user name and a password of your choice, you may access your account online at any time to view and/or edit your profile, payment methods, and email preferences. You are responsible for maintaining the confidentiality of your account login information;
Purchase information, such as you purchase history;
Geolocation information, such as the location of your device that you use to visit our Website or App, if your device settings allow us to collect location information; and
Chat and call recordings, including information about your chat or call and any information that you share during these interactions.
Social Media Information. We may also collect personal information about you if you choose to enable, log into, or sign on to Charge social media sites, such as Facebook, Instagram, or Twitter (“Social Media Sites”). When you connect to our Social Media Sites, we may collect personal information that you provide. For example, when you log in with your Facebook credentials, we may collect personal information from your Facebook profile, if permitted– such as your email address, profile picture, and friend list. We may use this information to personalize the services we provide to you. If you do not want us to provide us with this information, please change the privacy settings on your Social Media Site accounts.
We work with third-party network advertisers, analytics service providers, and other vendors to deliver our online advertisements to you and to provide us with information regarding your use of our Website and the effectiveness of our advertisements.
Our third-party service providers may set and access their own tracking technologies on your device, such as cookies and web beacons, and may collect or access information about you, such as your device’s IP address, your browser type, your operating system, date and time information, such as when you receive, open, or click a link in an email message from us, and other technical information about your device. Cookies and web beacons, including those set by third-party advertisers, may be used to target advertisements, prevent you from seeing the same advertisements too many times, and conduct research regarding the usefulness of certain advertisements to you. We may share certain information such as device identifiers, usage patterns, transaction information, and de-identified information with third-party vendors for advertising and analytics purposes. If you are a California resident, please see our California Rights section below regarding additional rights you have, including how to exercise your “Do Not Sell My Information” right.
We use the information we collect from you for various purposes, including to:
SHARING YOUR INFORMATION
We will not sell your personal information to any third party for money. We may share your information under certain circumstances to trusted third parties that help us bring you the products and services we offer. For example, we may disclose your personal information to third parties, such as Stripe (our third-party payment processor), that assist us as follows:
We may utilize a number of different third parties, including the following:
Name of the 3rd Party
Stripe (Payment services)
Amazon Web Services (Website and app hosting services)
Google Play (App distribution services)
Google Map (App Map Service for Android applications)
Apple (Software development services and geolocation services)
Apple Map (App Map Service for iOS applications)
Twilio (Automated SMS services)
Firebase (Software development services)
We require our vendors and service providers to maintain the confidentiality of all information that we share with them and to use such information only in accordance with the obligations set forth in the agreements we have with them.
In addition, we may disclose your personal information to law enforcement agencies, government/regulatory bodies, and content protection organizations to: (i) protect our legal rights, privacy or safety, and that of our subsidiaries, affiliates, employees, agents, contractors, or other individuals; (ii) protect the safety and security of visitors to our online services or other properties; (iii) protect against fraud or other illegal activity or for risk management purposes; or (iv) comply with the law including with subpoenas, search warrants, court orders, and other legal process.
When a user turns on the Do Not Track preference in their web browser, the browser sends a message to websites requesting them not to track the user. At this time, we do not respond to Do Not Track browser settings or signals. For information about Do Not Track, please visit: www.allaboutdnt.org.
Your personal information may be transferred in the event we sell or transfer all or a part of our business or assets. We will make commercially reasonable efforts to provide you with reasonable notice of such transfer, or as otherwise required by law.
We may send you marketing information through push notifications if you opt-in on the App. To opt-out of receiving push notifications from Charge, go to your device “Settings” and click on “Notifications,” then change those settings for some or all of the apps on your device.
We implement a variety of commercially reasonable security measures to maintain the safety of your personal information. We take appropriate physical, electronic and administrative steps to maintain the security of personal information we collect. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. Accordingly, while we use commercially reasonable means to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to us.
Our Website and App are not intended for children. Charge does not knowingly collect any personal information or data from children under the age of eighteen, and will dispose of any such information if we become aware that it has been provided to us. If you believe that your child under the age of 18 has submitted personal information to us in connection with our Website, App, or Social Media Sites, please contact us at email@example.com so that we may take steps to delete this information.
The California Consumer Privacy Act provides California consumers with specific rights regarding their personal information, including the following:
the right to request access to the personal information we have collected about you;
the right to request deletion of your personal information;
the right to request disclosure of the categories of personal information we collect, the purposes for which we collect, sell or disclose that information, and the categories of third parties with whom we share the information; and
the right to opt-out of the sale of your personal information. (We currently do not sell personal information, as “sale” is defined by such law, and we don’t have plans to sell this information.)
To exercise any of these rights, please submit a request to us via email firstname.lastname@example.org or via phone 678.664.9115. We may need to request additional information from you in order to verify your identity. We will begin processing your request once we are able to verify your identity and we will respond to your request within 45 days of its receipt, or we will notify you if we require more time to respond. If we cannot verify your identity or authority to make the request, we will not respond to your request. If we find that your verifiable consumer request is excessive, repetitive, or manifestly unfounded, we may charge a reasonable fee to respond to your request. We will not discriminate against you for requesting any of the rights outlined above.
N.R.S. 603A provides Nevada residents with the right to request that we do not make any “sale” (as such term is defined in N.R.S. 603A) of your “covered information” as such terms are defined in N.R.S. 603A. We currently do not sell covered information, as “sale” is defined by such law, and we don’t have plans to sell this information.
CUSTOMERS OUTSIDE OF THE UNITED STATES
We process your Personal Data only if we have a legal basis to do so, including:
Charge acknowledges that if you are an individual located in the EU, you have certain rights that you may exercise with respect to the Personal Data that we possess. For example, you may:
If you contact us to exercise on of the rights enumerated above, we may need to request specific information from you to help us confirm your identity and ensure your right to exercise your rights. We employ this security measure to ensure that your Personal Data is not disclosed to any person who lacks the right to receive it.
You also have the right to receive your Personal Data in a structured, commonly used and machine-readable format and in certain cases, to have us transmit your Personal Data to another controller.
If you want to exercise one of these rights please contact us at or write to us at email@example.com or write to us at 125 Park Avenue, 25th Floor, New York, NY 10017. You also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues, or, as the case may be, any other competent supervisory authority of an EU member state.
Right To Withdraw Consent
Where you have provided consent to Charge to collect and process your Personal Data, you may withdraw it at any time, without affecting the lawfulness of the processing that was carried out prior to withdrawing it. To withdraw your consent, please contact firstname.lastname@example.org. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose(s) to which you originally consented unless there are compelling legitimate grounds for further processing that override your interests, rights and freedoms or for the establishment, exercise or defense of legal claims. Whenever you withdraw consent, you acknowledge and accept that this may have a negative influence on the quality of our Website or App.
We reserve the right to charge a reasonable fee if your request to exercise one of your rights is unreasonable or excessive. Alternatively, we may refuse to comply with the request in such case.
No Automated Decision Making
We do not apply automated decision making or profiling techniques.
We store and retain your personal data only for as long as necessary for the purposes it was retained, such as to provide services to you. In some instances, we may retain data for longer periods in order to comply with applicable laws and otherwise as necessary to allow us to conduct our business.